Email Channels
Connect business email channels and manage incoming and outgoing conversations through a shared inbox.
Every Conversation. Connected to the Work.
Set up multiple Email and WhatsApp channels in each AnyDB workspace. Give teams a shared support inbox without separating conversations from customers, orders, projects, and operational records.
One workspace, multiple channels
Bring Email and WhatsApp Into AnyDB
Create the channels your operation needs inside each workspace. Teams can manage different addresses, conversations, and responsibilities from one shared environment.
WhatsApp Channels
Bring WhatsApp conversations into the same workspace so messages can be handled alongside operational work.
Multiple Channels
Set up multiple channels per workspace for support, sales, vendors, projects, locations, or other teams.
Turn Conversations Into Organized Work
Use familiar inbox controls to route and manage conversations. The team can see what is open, who owns it, and what needs attention without relying on individual inboxes.
Receive
Bring incoming Email or WhatsApp conversations into the appropriate workspace channel.
Assign and Prioritize
Assign ownership, select a team, set priority, and keep the conversation status visible.
Respond and Follow Up
Reply from the shared inbox, snooze work when needed, and keep open conversations from being lost.
Keep the Context
Manage communication in the same platform as the business information and processes behind it.
Conversations With Business Context
Communication becomes more useful when it lives beside the records that explain the request. Teams can work from shared operational context instead of rebuilding it across disconnected tools.
Know who the conversation is with
Keep communication close to the customer, vendor, partner, or other business relationship it supports.
Understand what the message is about
Use connected business records to give teams the operational background behind each request.
Make responsibility visible
Use assignments, teams, status, and priority to coordinate who should handle the next action.
Keep communication with the process
Run conversations alongside the structured data, files, workflows, and permissions already in AnyDB.
Use Channels the Way Your Teams Work
A workspace does not have to be limited to one general inbox. Create separate channels where different conversations, teams, or operating areas need their own flow.
- Customer support and service requests
- Sales and account conversations
- Vendor and procurement communication
- Project, installation, or field-service coordination
- Location-specific or departmental inboxes
Bring Your Business Conversations Into Context
Set up Email and WhatsApp channels in AnyDB and manage communication alongside the records and processes that move the work forward.
