Issue
Represents a problem, defect, exception or operational concern.
The Issue business object represents a problem, defect, exception, or operational concern. It provides a central place to track the issue, type, priority, status, customer, assignment, reporting details, discussion, and resolution context.
Description
Use the Issue object to record and manage customer, product, service, operational, quality, safety, compliance, system, inventory, and other issues. It can identify who reported the issue, when it was reported, who is responsible, the affected customer, and maintain detailed notes and ongoing discussion.
Included Fields
Issue
- Issue Number
- Issue Name
- Issue Type
- Priority
- Status
Assignment
- Assigned To
Reporting
- Reported By
- Reported Date
Customer
- Customer
Details
- Details
- Discussion
Common Uses
- Customer Issues: Track problems reported by customers.
- Operational Issues: Record exceptions and problems affecting business operations.
- Product and Quality Issues: Manage product defects and quality concerns.
- Safety and Compliance Issues: Track safety or compliance-related concerns.
- Issue Assignment: Assign responsibility and monitor progress through resolution.
- Issue Discussion: Maintain ongoing discussion directly with the issue record.
Related Business Objects
Operations
Inventory
Assets
Documents
Included Features
- Automatic Issue Number generation
- Required Issue Name
- Issue type classification
- Priority tracking
- Issue status tracking
- User assignment
- Customer reference
- Automatic Reported By tracking from the record creator
- Automatic Reported Date tracking from the record creation date
- Rich text issue details
- Discussion comments